Enhancements to OTNInvite email

We made changes to the OTNInvite appointment confirmation email to make the process easier for patients/clients to prepare for their video visit (eVisit) with their healthcare provider. 

The email includes:

• a simplified way to download and install the required software
• a list of browsers and devices that support the software
• a ‘self-test’ feature to confirm the software was successfully installed and is ready ahead of the appointment time

The changes are to the email language and software download process only; it will not affect how you schedule appointments using OTNInvite.

Below is a sample of the revised email.

If you have any questions or comments, please contact us at customercare@otn.ca or 1.855.654.0888.