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Profile and Account Issues

How do I change information in my profile? You can change your account contact information, security questions and OTN-issued password using the OTNhub self service features.
I forgot my user name, how do I retrieve it? User name is your registered email address
How do I change my user name? Contact Customer Care
How do I change my email address? Contact Customer Care
How do I know whether I am an 'individual user' or user under an 'organization'? Individual vs org applies only to OTN membership, not Personal Videoconferencing service
Contact Customer Care
What is system ID or system name? Unique identifier for each Personal Videoconferencing user.
Can I change my system name? No, you cannot change your system name. However, you can create a "Nickname" for system names in your Favourites/Address book.