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Customer Care/Scheduling

Connecting patients and providers in the Ontario health care system

Ontario Telemedicine Network (OTN) is leveraging advancements in technology to better equip you with the real-time information and collaborative tools needed to seamlessly schedule patient appointments. OTN encourages all telemedicine users to adopt our easy-to-use online scheduling tool Ncompass and follow OTN’s Guidelines for Telemedicine Scheduling & Patient Care Coordination as best practice for scheduling. These guidelines outline the roles and responsibilities of all telemedicine participants during the scheduling process and represent the most direct and effective way of scheduling across Ontario.

Using Ncompass:

Existing users can access Ncompass by visiting

New users requiring access to Ncompass can call 1-855-654-0888. For Ncompass training visit please our Scheduling Resource Centre.

For complex appointments that cannot be scheduled in Ncompass, please fill out a Telemedicine Clinical Scheduling form and Fax it to 1-888-879-2807.


Need extra help with scheduling or want to connect with other networks? OTN Premium Servicesoffer you  dedicated Customer Service Specialists who can assist you with preplanning and promoting your videoconference events.  

Contact us:

Your on-going support and feedback is integral to the success of telemedicine in Ontario.  Contact our Customer Care team any time at 1-855-654-0888.