OTNhub Operational Release 2017

On July 20th, OTN is enhanced the usability of our core services and the visual design of the Hub’s login page to further streamline your telemedicine experience. Below is an overview of the new features:

Personal Videoconferencing

eVisits just got easier for you and your patients.

• Delegates may schedule OTNinvite video visits on behalf of their delegators. The delegators’ video systems will now appear on the drop-down field when selecting a system.
• Delegates and delegators can join a patient at the same time for OTNinvite video visits.
• Patients can better prepare for video visits by testing their system peripherals prior to joining a call. Links to the tests are available in the invitation email. They may also test their system performance with a new speed test that provides more accurate results.

For more information, please visit the eVisit support page.

Please note, on July 21, all members will be prompted to update their Vidyo plugin upon login to the OTNhub. The update will provide videoconferencing quality and stability improvements, and add support for newer versions of Windows and MacOS operating systems. Individuals joining a videoconference via OTNinvite will also be asked to download or update this plugin.

OTNhub Post-Login Home Page

A redesigned OTNhub post-login home page includes:

• More avenues to receive member-related news including a new rotator at the top of the page, and an enhanced “What’s New” area
• A new navigation panel, directing you to your core OTNhub solutions and tools in a more intuitive and relevant way and
• A new "My Communication Preferences" link in your OTNhub account settings which allows you to choose which OTN email communications you receive.

eConsult

New features enhance the usability of eConsult for referrers and specialists.

• Referrers have more information to find a more appropriate specialist: additional information is now available to view when you select a specialist or specialty group when creating a case
• Specialists can now record time spent for each interaction for more accurate tracking and reporting
• Specialists can add a note to their case after providing a consult

For user manuals, please visit the eConsult support page.

Directory

The Directory’s search experience has been improved based on member feedback.

• A new “Telemedicine Service” field in search results offers more clarity about the clinical services a healthcare providers offers with telemedicine
• Referrers can view when a consultant or a site profile was last updated
• Hospitals, Community Health Centers, and Family Health Teams appear more prominently in search results
• General improvements to guided search provide enhanced keyboard controls, search aliases, and more

For user guides and product resources, please visit the Directory support page.

In addition to the enhancements above, OTN recently introduced enhancements to Ncompass/TSM, launched a new Webcast Media Player, and implemented a new express consent model for OTN communications. Read more here.