Powering Virtual Care in Ontario
OTNhub is your private and secure community for practicing virtual care using a variety of ways to communicate with and care for patients, and connect with peers and specialists. Learn more about programs and solutions at otn.ca.
Accessing OTNhub is free for health care practitioners funded 50% or more by MOH or OHIP. Sign up.
Unsure how to log in?
For help with your account credentials, contact your Primary Contact for Service at your organization.
If you do not know who your Primary Contact for Service is, contact OTN at 1.855.654.0888.
OTNhub Updates
OTNhub Quick Links
Sign up for an OTNhub account
Join a private and secure community for practicing virtual care using a variety of ways to communicate with patients, and connect with peers and specialists.
ONE® ID Credentials
All applicants are required to have a ONE® ID account from Ontario Health.
OTNhub Membership
You’ll need to belong to an OTNhub member organization.
An OTNhub account
You’ll use your validated ONE® ID to sign up for an OTNhub account.
To get started, select the role that best applies:
Are you working at an organization, or as an independent practitioner?
Is your organization already an OTNhub member? If you're unsure, check here.
Do you already have an OTNhub account with another organization?
To continue, you’ll need to have your PCS (Primary Contact for Service) sign you up for services at your current organization.
Health Care Organization Sign UpDo you already have your ONE® ID?
Great! You can sign up and get logged in right away with Express Sign Up.
ONE® ID Express Sign UpTo continue, you’ll need to get your ONE® ID. Log into your CPSO account and get your ONE® ID instantly.
Get your ONE® ID from CPSOOnce you have your ONE® ID, you can sign up and get logged in right away with Express Sign Up.
ONE® ID Express Sign UpTo continue, you’ll need to get your organization signed up for OTNhub membership. Membership is free for health care providers funded 50% or more by MoH or OHIP.
Once you have organizational buy-in, you can continue your sign up using the below path.
Health Care Organization Sign UpDo you already have your ONE® ID?
To sign up for OTNhub services, please use the following path.
Private Practice Sign UpTo continue, you’ll need to get your ONE® ID.
Log into your CPSO account and get your ONE® ID instantly.
Once you have your ONE® ID, you can continue your sign up as an independent practitioner.
Private Practice Sign UpIs your organization already an OTNhub member? If you're unsure, check here.
Do you already have an OTNhub account with another organization?
To continue, you’ll need to have your PCS (Primary Contact for Service) sign you up for services at your current organization.
Health Care Organization Sign UpDo you already have your ONE® ID?
Great! You can sign up and get logged in right away with Express Sign Up.
ONE® ID Express Sign UpTo obtain your ONE® ID, please contact your ONE® ID Local Registration Authority (LRA). See here for eHealth ONE® ID support to find your LRA or use the Organization Sign Up form if you do not have an LRA.
Once you have your ONE® ID, you can sign up and get logged in right away with Express Sign Up.
ONE® ID Express Sign UpTo continue, you’ll need to get your organization signed up for OTNhub membership. Membership is free for health care providers funded 50% or more by MoH or OHIP.
Once you have organizational buy-in, you can continue your sign up using the below path.
Health Care Organization Sign UpAre you working at an organization, or as an independent practitioner?
Is your organization already an OTNhub member? If you're unsure, check here.
Do you already have an OTNhub account with another organization?
To continue, you’ll need to have your PCS (Primary Contact for Service) sign you up for services at your current organization.
Health Care Organization Sign UpDo you already have your ONE® ID?
Great! You can sign up and get logged in right away with Express Sign Up.
ONE® ID Express Sign UpTo obtain your ONE® ID, please contact your ONE® ID Local Registration Authority (LRA). See here for eHealth ONE® ID support to find your LRA or use the Organization Sign Up form if you do not have an LRA.
Once you have your ONE® ID, you can sign up and get logged in right away with Express Sign Up.
ONE® ID Express Sign UpTo continue, you’ll need to get your organization signed up for OTNhub membership. Membership is free for health care providers funded 50% or more by MoH or OHIP.
Once you have organizational buy-in, you can continue your sign up using the below path.
Health Care Organization Sign UpTo sign up for OTNhub services, please use the following path.
Private Practice Sign UpIs your organization already an OTNhub member? If you're unsure, check here.
Do you already have an OTNhub account with another organization?
To continue, you’ll need to have your PCS (Primary Contact for Service) sign you up for services at your current organization.
Health Care Organization Sign UpDo you already have your ONE® ID?
Great! You can sign up and get logged in right away with Express Sign Up.
ONE® ID Express Sign UpTo obtain your ONE® ID, please contact your ONE® ID Local Registration Authority (LRA). See here for eHealth ONE® ID support to find your LRA or use the Organization Sign Up form if you do not have an LRA.
Once you have your ONE® ID, you can sign up and get logged in right away with Express Sign Up.
ONE® ID Express Sign UpTo continue, you’ll need to get your organization signed up for OTNhub membership. Membership is free for health care providers funded 50% or more by MoH or OHIP.
Contact your organizational leadership to become an OTNhub member.
Health Care Organization Sign UpTo continue, complete the healthcare organization sign up.
Health Care Organization Sign UpUse the field below to search for your organization. If you don't see your organization listed, try searching with fewer words or start with just the beginning of your organizations legal name.
A health care organization such as a hospital, family health team, family practice signing up for:
- The health care organizations OTNhub membership
- OTNhub user accounts for providers or staff in my organization
A private practice run by a physician, nurse practitioner or allied health professional:
- OTNhub membership for my private practice
Providers working at organizations may be able to access OTNhub services instantly if:
- The health care organization is already an OTNhub member
- You know your ONE® ID username and password and are not already using it to access OTNhub services at another organization
Frequently Asked Questions
What are some tips for an optimal sign up experience?
Pre-application
- ONE® ID: Get a ONE® ID from Ontario Health whenever possible.
- Express Signup: For OTNhub member organization users who have a ONE® ID already, the shortest path is to sign in to the OTNhub with ONE® ID directly and you’ll access OTNhub services within minutes.
During application
Once your ONE® ID is set up, OTNhub will process your request for services within 1 to 2 business days and send email instructions on how to securely login to activate and access your OTNhub services. The entire process generally takes between 3 and 5 days. Watch for your email!
Post application
- Give my staff the ability to schedule: If you would like your administrators, office staff, or colleagues to schedule video visit events on your behalf, contact your organization’s Primary Contact for Service (PCS). If you are the PCS for your organization, you can add users through this process.
How do I access OTNhub services as an individual health care provider?
All individual health care providers should use a ONE® ID credential as your OTNhub account to access OTNhub services.
Physicians without ONE® ID can apply for ONE® ID on the CPSO website.
Other health care providers must be sponsored by an organization to get a ONE® ID.
Private Practice Providers
If you are a physician or allied health provider and want to apply for ONE® ID credentials for yourself or your support staff, use the Private Practice Sign Up form and Ontario Health will facilitate your ONE® ID application.
Health care organization Providers
If your organization has a ONE® ID Local Registration Authority (LRA), please contact your ONE® ID LRA. If you do not know who your ONE® ID LRA is, contact Ontario Health at 1-866-250-1554 or by email at servicedesk@ehealthontario.on.ca.
If your organization doesn’t have a ONE® ID LRA, the Primary Contact – Service, your organization’s point of contact for OTNhub will use the Health Care Organization Sign Up to request a ONE® ID on your behalf, and Ontario Health will facilitate your ONE® ID application.
For detailed instructions on how to complete your application for ONE® ID, review ONE® ID CPSO Registration Guide for New Users.
How do I bill for video visits via OTNhub?
OHIP registration
Patient care through video visits is billable through OHIP. Physicians submit their bills for video visit consultations directly to OHIP. There is no cost to patients for video visit services.
Are there any limitations on where I or the patient need to be to conduct a video visit?
You can conduct a video visit from anywhere in Ontario where a high-speed internet connection is available. Patient encounters must be conducted from inside the province of Ontario as mandated by the Ministry of Health (both the patient and the provider must be physically within Ontario at the time of the video consultation).
How do I get started with Video Visits?
Helpful resources to get started with Direct-to-Patient Video Visits, Hosted Video Visits, and Provider-to-Provider Video Visits can be found in the OTNhub Training Centre.
How do I become an OTNhub member as an organization?
Private Practice Sign up
If you are a physician or allied health provider and want to apply for your private practice that might include Admin or other staff, you will be required to sign-off on a Terms of Service which will cover you and your support team. Use Private Practice Sign Up to apply for an OTNhub membership.
Health Care Organization Sign Up
If you work under a health care organization such as a hospital, family health team or family practice, your organization needs to identify a Primary Contact- Membership who is the person to sign off on the Terms of Service and a Primary Contact – Service who will be OTNhub’s point of contact at your organization.
For Primary Contact- Membership: please use the Health Care Organization Sign Up to apply for an OTNhub membership.
How much do OTNhub services cost me?
Private Practice
If you are a physician or allied health provider and want to apply for your private practice that might include admin or other staff:
- OTNhub service is free for physicians who receive 50% or more funding from MOHLTC, a LHIN or OHIP.
- Allied health providers signing up with their own independent practice are subject to annual subscription fees.
Health Care Organizations
If you are applying for an organizational membership or for individual provider accounts under an organization:
- OTNhub service is free for organizations that receive 50% or more funding from MOHLTC, a LHIN or OHIP.
- Other not-for-profit or for-profit organizations are subject to group subscription fees.
What services do I get when signing up for the OTNhub?
OTNhub.ca gives health care providers a single “go-to” place to connect and collaborate with their patients and peers, from anywhere to everywhere in Ontario. With OTNhub membership, you get access to the OTNhub Directory to find and connect with your peers, along with relevant virtual care choices for patient care that can enhance your practice – all easily made available online.
