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OTN and your privacy

OTN is committed to protect the confidentiality of personal information in a manner that meets industry standards.  Please read our Privacy Notice for information on OTN's information practices related to personal information.

OTN is also committed to protecting personal health information consistent with the requirements of the Personal Health Information Protection Act, 2004.

“Personal Health Information” is any information that can identify a patient and links that patient to health care services  they receive. This includes a patient's:Image of doctor and patient

  • name
  • address
  • telephone number
  • health card number
  • health care provider’s name
  • reason for referral for a telemedicine appointment
  • laboratory or examination results

OTN is serious about ensuring patient privacy. Patients with privacy concerns about their Telemedicine appointment are encouraged to complete this form and mail it to Privacy Officer, Ontario Telemedicine Network, 105 Moatfield Drive, Suite 1100, Toronto, ON, M3B 0A2.  If you need to speak to someone immediately, please call 416-446-4110 and ask to speak with a member of OTN’s Privacy Team.  Please do not email this form.

OTN Annual Privacy Report

More information about OTN's privacy policy is available through the OTN Privacy Office:

Email: privacy@otn.ca
Phone: 1-855-654-0888
Privacy Officer
Ontario Telemedicine Network
105 Moatfield Drive, Suite 1100
Toronto, ON
M3B 0A2

Government of Ontario
OTN is an independent, not-for-profit
organization funded by the
Government of Ontario.

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